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Category: Leadership & Delivery

Reviewed August 2026

From boardroom to market: why operationalising strategy is the harder art

Setting a strategy is a day in a room with good people and a whiteboard. Delivering it with precision and value is eighteen months of decisions made by people who weren’t in the room. Here is where strategy actually leaks, and what to do at each point.

The right technology decisions — including the ones not to make.

0203 912 0008

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Social value isn’t a paragraph you write at the end
From boardroom to market: why operationalising strategy is the harder art
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Your staff are already using AI. That’s the problem.
The lift phone nobody thought about: what the 2027 switch-off really means
Reading a supplier’s proposal: five questions that reveal everything
Hot and cold: the reframe that unsticks a stalled data migration
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Registered in England & Wales: 09849843 · VAT Registration: GB255809872

Privacy Terms Cookies

Privacy Policy

Last updated: August 2026 · Flexicom Solutions Limited

1. Who we are

Flexicom Solutions Limited ("Flexicom Solutions", "we", "us", "our") is a company registered in England and Wales. We provide business telecoms, broadband, mobile, energy and digital transformation consultancy services to UK businesses. We are the data controller for personal information collected through this website and in the course of our business.

If you have any questions about how we handle your data, please contact us at: info@flexicomsolutions.com or call 0203 912 0008.

2. What information we collect

We collect personal information in the following ways:

Enquiry form: name, company name, email address, telephone number, service interest and any information you provide in your message
Free guides and tools: the email address you give to open the CRM guide, the PSTN readiness checklist or the bill decoder, or to have a renewal register emailed to you
Contract renewal register: where you ask us to email your register, the supplier names, dates and notice periods you entered. A copy is sent to us so we can follow up on what you actually asked about, rather than making a generic approach
Telephone and email contact: contact details and the content of communications
Website usage data: IP address, browser type, pages visited and time spent on the site (via cookies — see our Cookie Policy)
Business information: details about your organisation needed to provide our services, such as current supplier contracts and usage data

What we do not collect. The bill decoder runs entirely in your browser. Nothing you paste into it is sent to us or to anyone else, and it strips anything resembling an account number, phone number, postcode, email address, sort code or card number before it reads a single line. The items you tick on the readiness checklist are stored on your own device only.

3. How we use your information

We use your personal information to:

Respond to your enquiry and provide the services you have requested
Prepare quotes, proposals and recommendations tailored to your business
Manage your account and ongoing service relationship
Send relevant service updates, renewal reminders and occasional marketing communications (where you have given consent or we have a legitimate interest to do so)
Improve our website and understand how visitors use it
Comply with our legal and regulatory obligations

4. Our lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

Contract: where processing is necessary to provide the services you have requested or to take steps prior to entering a contract
Legitimate interests: to respond to enquiries, manage our business relationships and send relevant communications to existing clients
Consent: where you have explicitly opted in to receive marketing communications
Legal obligation: where we are required to process data to comply with applicable law

5. Who we share your information with

We do not sell your personal data. We may share it with:

Our vetted supply partners, where necessary to provide the services you have requested. We work with a panel of screened UK providers across telecoms, connectivity, mobile and energy, and share only what a given provider needs in order to quote for or deliver your service. We will tell you which provider is involved before anything is arranged
Formspree (our form processor) — subject to their own privacy policy and data processing agreement
Cloudflare, whose Turnstile service checks that form submissions come from a person rather than an automated script. To do this it receives your IP address and technical signals from your browser. Cloudflare states that Turnstile does not use this information to build advertising profiles or track you across sites. See Cloudflare's Privacy Policy
Professional advisers such as accountants and legal counsel, under strict confidentiality obligations
Regulatory or law enforcement bodies where required by law

All third parties with whom we share personal data are required to handle it in accordance with UK GDPR.

6. How long we keep your data

Enquiry data: up to 12 months if no contract is entered into
Client data: for the duration of our relationship plus 6 years (in line with statutory limitation periods)
Marketing opt-out records: indefinitely, to ensure we respect your preferences

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (where no legal obligation to retain it exists)
Object to or restrict certain types of processing
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@flexicomsolutions.com.

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. This website uses HTTPS encryption throughout, a Content-Security-Policy restricting what the site may load, and automated checks to block spam and abusive submissions. Form submissions are sent from our server to our processor over an encrypted connection, so your browser does not contact them directly.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.

Cookie Policy

Last updated: August 2026 · Flexicom Solutions Limited

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and store certain information about your visit. Cookies cannot harm your device and do not contain any personally identifiable information unless you have provided that information to us.

2. Cookies we use

This website uses only the following categories of cookies:

Essential cookies

These are necessary for the website to function correctly. They cannot be switched off. They include:

Session cookies: temporary cookies that expire when you close your browser, used to maintain basic website functionality
Security cookies: used to support the security features of the site and protect against malicious activity, including the automated spam check on our forms described below

Performance cookies

We may use anonymised analytics cookies to understand how visitors interact with our website — for example, which pages are visited most often and whether users encounter any errors. No personally identifiable information is collected. If we introduce analytics tools in the future, we will update this policy and seek your consent where required.

Third-party cookies

Google Fonts: we load the Inter typeface from Google Fonts, which may set a cookie or log your IP address. See Google's Privacy Policy for details.
Form submissions: enquiry forms are submitted to this website and forwarded to our processor, Formspree, from our server. Your browser does not contact Formspree, so no third-party cookies are set by it. See Formspree's Privacy Policy for how they handle the data.
Cloudflare Turnstile: our forms use Cloudflare Turnstile to check that a submission comes from a person rather than an automated script. It loads from Cloudflare, receives your IP address and technical signals from your browser, and may set a cookie for the duration of the check. We treat this as strictly necessary to protect the forms from abuse, so it operates whether or not you accept optional cookies. Cloudflare states that Turnstile is not used for advertising or cross-site tracking. See Cloudflare's Privacy Policy.

Local storage (not cookies)

On some pages we use your browser's local storage rather than cookies. Local storage keeps information on your own device. Most of what we store there is never transmitted anywhere; the one exception is noted below.

Cookie preference: we record your choice from the cookie banner so we don't ask again on every visit. Stays on your device.
Guide templates: where a guide on this site includes fillable templates, anything you type is saved in your browser so you can return to it later. We cannot see these entries, and they are not sent anywhere. They remain on the device and browser you typed them on, and are removed if you clear your browser data or use the "clear my entries" option on the page.
Checklist ticks and register entries: items you tick on the readiness checklist, and the contracts you enter into the renewal radar, are held on your device only. They are sent to us solely if you choose to email a register to yourself, in which case a copy comes to us too so we can respond usefully.
Reading history: if you accept optional cookies, we record which articles you have read so the suggestions in our footer do not repeat them. This stays on your device and we never see it. Decline, and nothing is recorded.
Access tokens — transmitted: when you give your email address to open a guide, checklist or tool, we store a token in your browser so you are not asked again next time. That token is sent back to our server when you return, in order to reopen the content. It contains no personal information — it identifies which resource was unlocked and when, nothing more — and it expires after 60 days.

3. Managing cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of this and other websites. For guidance on managing cookies, visit allaboutcookies.org.

Most browsers allow you to:

See what cookies are stored and delete them individually
Block third-party cookies
Block cookies from specific sites
Block all cookies from being set
Delete all cookies when you close your browser

4. Changes to this policy

We may update this Cookie Policy as our use of cookies changes or as required by law. The latest version will always be available on this page.

Terms of Use

Last updated: August 2026 · Flexicom Solutions Limited

1. About these terms

These Terms of Use govern your access to and use of the Flexicom Solutions website at www.flexicomsolutions.com. By using this website, you agree to these terms. If you do not agree, please do not use the site.

These terms apply to website use only. Separate terms and conditions apply to any services you purchase from Flexicom Solutions and will be provided to you at the point of engagement.

2. Who we are

Flexicom Solutions Limited is a company registered in England and Wales. Registered office: Wallington, Surrey. We provide business telecoms, broadband, mobile, energy and digital transformation consultancy services.

3. Use of this website

You may use this website for lawful purposes only. You must not:

Use the site in any way that breaches applicable local, national or international law or regulation
Use the site to transmit unsolicited commercial communications (spam)
Attempt to gain unauthorised access to any part of the site or its underlying systems
Introduce viruses, trojans, worms, logic bombs or any other malicious or technologically harmful material
Scrape, copy or reproduce any content from this site without our written permission
Use automated tools to access, query or interact with the site in a manner that places excessive demand on our infrastructure, or attempt to circumvent the checks that protect our forms from automated submission

4. Intellectual property

All content on this website — including text, graphics, the Flexicom Solutions logo, layout and code — is the intellectual property of Flexicom Solutions Limited or its licensors and is protected by UK and international copyright law.

You may view, print or download content for your own personal, non-commercial use only. You must not reproduce, distribute, modify or create derivative works from any content on this site without our prior written consent.

5. Free guides and interactive tools

This site offers guides and tools free of charge, including a CRM implementation guide, a PSTN switch-off readiness checklist, a bill decoder and a contract renewal radar. They are provided for general information and to help you organise your own information. They are not a substitute for professional advice, and using them creates no advisory relationship between us.

They work from what you enter. Dates, notice periods and charges are interpreted from the details you provide. If those details differ from your contracts, the output will be wrong. Always check anything you intend to act on against the contract itself.
The readiness checklist is not a compliance assessment. It refers to standards such as BS EN 81-28 and BS 5839 as starting points only. Your obligations depend on your premises, sector and insurance, and must be confirmed with your own contractors, insurer and any relevant regulator.
The bill decoder explains, it does not price. It describes what a charge typically is and what to ask about it. It does not determine whether a charge is correct, fair or competitive, and no output should be read as saying so.
Do not enter personal data. These tools are for organisational information. Please do not paste details of identifiable individuals, service users or beneficiaries into them.
Availability. We may change, suspend or withdraw any tool at any time. Content held only in your browser may be lost if you clear your browser data.

Where a tool asks for your email address before opening, that is the basis on which it is provided free of charge: we will use the address to respond and to send occasional relevant updates, and you can unsubscribe at any time. See our Privacy Policy.

6. Information and accuracy

We take care to ensure the information on this website is accurate and up to date, but we make no warranties or representations — express or implied — as to its completeness, accuracy or fitness for any particular purpose. Nothing on this site constitutes professional legal, financial or technical advice. You should seek appropriate professional advice before making any business decision based on information found here.

7. Links to third-party websites

This website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites or their content. We have no control over the content of linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Limitation of liability

To the fullest extent permitted by law, Flexicom Solutions Limited excludes all liability for any loss or damage arising from your use of, or inability to use, this website — including but not limited to indirect, consequential or economic loss, loss of data, or loss of business opportunity.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Governing law

These Terms of Use and any dispute arising from your use of this website are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

11. Regulated services and partner obligations

Certain services available through Flexicom Solutions — including telecoms, broadband and energy — are delivered in partnership with authorised and regulated third-party providers. Those providers hold their own regulatory licences, Codes of Practice and obligations under Ofcom, Ofgem and any other applicable regulatory framework. By engaging with those services, you will be subject to the relevant provider's terms, Code of Practice and complaints handling procedures, which will be made available to you at the point of engagement.

Flexicom Solutions acts as an introducer in respect of such services and does not hold direct regulatory authorisation for their provision. Any queries relating to the regulatory obligations of the underlying service provider should be directed to that provider.

12. Contact us

If you have any questions about these terms, please contact us at info@flexicomsolutions.com or call 0203 912 0008.

We use essential cookies to keep this site running. We may also use analytics and tracking cookies in future to improve your experience — but only with your consent. For full details see our Cookie Policy and Privacy Policy.