Travel Counsellors Ltd. is an independent travel company headquartered in Manchester, England with more than 1,800 travel counselors operating in seven countries around the world. One of the company’s most important strategies for growth is to recruit more travel counselors globally–but to maximize this strategy, the company needed to move from on-premises Microsoft Dynamics to cloud-based Dynamics 365, an implementation spearheaded by Microsoft partner Alithya. But rather than sit on the sidelines while Alithya did all the work, Travel Counsellors tapped into Alithya’s unique methodology to empower a team internally to run the project, and relied on Alithya’s oversight, expertise, and experience to ensure that its internal team was doing things according to best practices to make the implementation as smooth as possible. Watch the video to see how this innovative approach to deploying Dynamics 365 helped Travel Counsellors achieve its strategic goals while learning CRM implementation from an inside, hands-on perspective.
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