Most people know that broadband speed can vary, depending on the amount of traffic that’s moving across the shared connection at any time. This is call ‘contention’. And let’s be clear, unless you have a dedicated leased line, you will always be sharing the physical connection with other businesses and users in the locality. The communications infrastructure is similar to the road and motorway network. Many smaller roads lead you onto bigger roads and main routes on which all traffic that needs to move from one major hub to another will run.
The number of businesses that share your physical connection to the main network may be many of it may be few, depending on the service option you have chosen. It’s a good idea to ask about the contention ratio that the supplier expects you to have on your service when you are researching your options.
By the way, a leased line is the ideal option if you want to be sure that you will always have the speed and bandwidth you need, available all the time – both upstream and downstream. But a leased line will be expensive, and only larger businesses tend to be able to have a requirement and a budget for them.
For most businesses, a broadband connection will be more than enough – as long as you take care to choose the right option for your business.
But there are many other ways in which broadband performance can be impacted and improved at work, some of which we have detailed below. Remember, it may not always be the broadband itself that is the cause of sluggish performance or delayed responses.