Computer systems play a crucial role in your company's daily operations. Problems with those systems can disrupt your operations-and those disruptions can lead to lost productivity, lost customers, and lost business opportunities, all of which hurts your bottom line. Consequently, keeping your computer systems secure and operating at peak efficiency needs to be a top priority.
When your employees have IT problems or questions, who do they contact? Employees often turn to their managers, especially in small and midsize businesses. The managers then need to track down someone who can help, which takes them away from their responsibilities. Meanwhile, the employees become frustrated, as they wait for assistance to arrive.