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Privacy Policy

Last updated: June 2026  ·  Flexicom Solutions Limited

1. Who we are

Flexicom Solutions Limited ("Flexicom Solutions", "we", "us", "our") is a company registered in England and Wales. We provide business telecoms, broadband, mobile, energy and digital transformation consultancy services to UK businesses. We are the data controller for personal information collected through this website and in the course of our business.

If you have any questions about how we handle your data, please contact us at: info@flexicomsolutions.com or call 0800 612 7925.

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2. What information we collect

We collect personal information in the following ways:

• Enquiry form: name, company name, email address, telephone number, service interest and any information you provide in your message
• Telephone and email contact: contact details and the content of communications
• Website usage data: IP address, browser type, pages visited and time spent on the site (via cookies — see our Cookie Policy)
• Business information: details about your organisation needed to provide our services, such as current supplier contracts and usage data

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3. How we use your information

We use your personal information to:

• Respond to your enquiry and provide the services you have requested
• Prepare quotes, proposals and recommendations tailored to your business
• Manage your account and ongoing service relationship
• Send relevant service updates, renewal reminders and occasional marketing communications (where you have given consent or we have a legitimate interest to do so)
• Improve our website and understand how visitors use it
• Comply with our legal and regulatory obligations

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4. Our lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Contract: where processing is necessary to provide the services you have requested or to take steps prior to entering a contract
• Legitimate interests: to respond to enquiries, manage our business relationships and send relevant communications to existing clients
• Consent: where you have explicitly opted in to receive marketing communications
• Legal obligation: where we are required to process data to comply with applicable law

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5. Who we share your information with

We do not sell your personal data. We may share it with:

• Fidelity Group and other supply partners, where necessary to provide the services you have requested
• Formspree (our contact form processor) — subject to their own privacy policy and data processing agreement
• Professional advisers such as accountants and legal counsel, under strict confidentiality obligations
• Regulatory or law enforcement bodies where required by law

All third parties with whom we share personal data are required to handle it in accordance with UK GDPR.

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6. How long we keep your data

• Enquiry data: up to 12 months if no contract is entered into
• Client data: for the duration of our relationship plus 6 years (in line with statutory limitation periods)
• Marketing opt-out records: indefinitely, to ensure we respect your preferences

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7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (where no legal obligation to retain it exists)
• Object to or restrict certain types of processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@flexicomsolutions.com.

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8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption and all form submissions are processed securely via Formspree's encrypted infrastructure.

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9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.

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Cookie Policy

Last updated: June 2026  ·  Flexicom Solutions Limited

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and store certain information about your visit. Cookies cannot harm your device and do not contain any personally identifiable information unless you have provided that information to us.

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2. Cookies we use

This website uses only the following categories of cookies:

Essential cookies

These are necessary for the website to function correctly. They cannot be switched off. They include:

• Session cookies: temporary cookies that expire when you close your browser, used to maintain basic website functionality
• Security cookies: used to support the security features of the site and protect against malicious activity

Performance cookies

We may use anonymised analytics cookies to understand how visitors interact with our website — for example, which pages are visited most often and whether users encounter any errors. No personally identifiable information is collected. If we introduce analytics tools in the future, we will update this policy and seek your consent where required.

Third-party cookies

• Google Fonts: we load the Inter typeface from Google Fonts, which may set a cookie or log your IP address. See Google's Privacy Policy for details.
• Formspree: our contact form is processed by Formspree, which may set cookies to prevent spam. See Formspree's Privacy Policy for details.

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3. Managing cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of this and other websites. For guidance on managing cookies, visit allaboutcookies.org.

Most browsers allow you to:

• See what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies from being set
• Delete all cookies when you close your browser

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4. Changes to this policy

We may update this Cookie Policy as our use of cookies changes or as required by law. The latest version will always be available on this page.

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Terms of Use

Last updated: June 2026  ·  Flexicom Solutions Limited

1. About these terms

These Terms of Use govern your access to and use of the Flexicom Solutions website at www.flexicomsolutions.com. By using this website, you agree to these terms. If you do not agree, please do not use the site.

These terms apply to website use only. Separate terms and conditions apply to any services you purchase from Flexicom Solutions and will be provided to you at the point of engagement.

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2. Who we are

Flexicom Solutions Limited is a company registered in England and Wales. Registered office: Wallington, Surrey. We provide business telecoms, broadband, mobile, energy and digital transformation consultancy services.

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3. Use of this website

You may use this website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable local, national or international law or regulation
• Use the site to transmit unsolicited commercial communications (spam)
• Attempt to gain unauthorised access to any part of the site or its underlying systems
• Introduce viruses, trojans, worms, logic bombs or any other malicious or technologically harmful material
• Scrape, copy or reproduce any content from this site without our written permission
• Use automated tools to access, query or interact with the site in a manner that places excessive demand on our infrastructure

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4. Intellectual property

All content on this website — including text, graphics, the Flexicom Solutions logo, layout and code — is the intellectual property of Flexicom Solutions Limited or its licensors and is protected by UK and international copyright law.

You may view, print or download content for your own personal, non-commercial use only. You must not reproduce, distribute, modify or create derivative works from any content on this site without our prior written consent.

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5. Information and accuracy

We take care to ensure the information on this website is accurate and up to date, but we make no warranties or representations — express or implied — as to its completeness, accuracy or fitness for any particular purpose. Nothing on this site constitutes professional legal, financial or technical advice. You should seek appropriate professional advice before making any business decision based on information found here.

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6. Links to third-party websites

This website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites or their content. We have no control over the content of linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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7. Limitation of liability

To the fullest extent permitted by law, Flexicom Solutions Limited excludes all liability for any loss or damage arising from your use of, or inability to use, this website — including but not limited to indirect, consequential or economic loss, loss of data, or loss of business opportunity.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

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8. Governing law

These Terms of Use and any dispute arising from your use of this website are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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9. Changes to these terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

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10. Regulated services and partner obligations

Certain services available through Flexicom Solutions — including telecoms, broadband and energy — are delivered in partnership with authorised and regulated third-party providers. Those providers hold their own regulatory licences, Codes of Practice and obligations under Ofcom, Ofgem and any other applicable regulatory framework. By engaging with those services, you will be subject to the relevant provider's terms, Code of Practice and complaints handling procedures, which will be made available to you at the point of engagement.

Flexicom Solutions acts as an introducer in respect of such services and does not hold direct regulatory authorisation for their provision. Any queries relating to the regulatory obligations of the underlying service provider should be directed to that provider.

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11. Contact us

If you have any questions about these terms, please contact us at info@flexicomsolutions.com or call 0800 612 7925.